Systems, automation and integrations
We map how the work actually happens, connect the tools and automate the work that repeats.
When you need this
- “Every month we do this again by hand.”
- “The information is in four places and none of them agree.”
- “Someone left, and the knowledge left with them.”
What we do and what you get
Process mapping
How the work actually happens, not what the procedure says — which is where the reason something breaks turns up.
Integrations
Connecting the tools you already have so a value is entered once and appears everywhere it is needed.
Automation
Automating the work that repeats, after the process has been fixed rather than before.
Monitoring and documentation
An alert when something fails, a readable log, and documentation good enough for someone else to take over.
How we work
- 01Observation and mappingWatch the work happen; map what depends on what.
- 02RepairFix the process before putting an automation inside it.
- 03BuildingIntegrations and automations, one at a time, each tested.
- 04MonitoringAlerts, documentation and a clean handover.
What we need from you
- Permission to talk to the people who do the work.
- Access to the relevant systems, or someone who can grant it.
- Agreement that a process may change rather than only be automated.
Where we stop
Not every organization needs one central system; sometimes several connected tools with clear ownership and monitoring are the responsible answer, and we will say so. We do not automate a process we have not watched run.
Relevant work
All work →Common questions
- Can you automate one process and be done?
- Yes, if the process is clear. If not, we map it first — automating a broken process only scales the damage.
- What happens when something fails?
- On a monthly engagement, we handle it. Without ongoing support, your team owns the response, supported by the monitoring and documentation we hand over.
Ongoing partnership
Automations need an owner after launch: tools change and interfaces break. If you need ongoing support and monitoring, we can continue as your monthly technology partner.
Tell us what isn’t working. We’ll tell you what to look at first.